NAF is Newo’s high‑level framework for rapidly building AI Employees at scale without specialized programming. It provides opinionated patterns and platform services so partners can ship faster and operate safely.
Platform architecture (at a glance):
End users (customers or internal staff) interact with AI Employees via the interface layer (telephony/voice, chat, email, devices).
The interface layer exchanges messages with NAF and the Newo.ai platform via APIs.
Generative models are accessed through LLM APIs outside the core platform.
Static data (sites, PDFs, SOPs) and dynamic data (inventory, pricing, schedules) are connected through integrations.
Example: During a voice call with a hotel‑booking AI Employee, the system retrieves live room availability and current pricing before confirming a booking.
Newo.ai supports multi‑channel identities out of the box. If the same person reaches out via phone, a lobby speaker, or SMS, NAF can map those channels to a single user profile and shared memory once linkage is established.