We’re standardizing Thanksgiving Day, Christmas Day, and New Year’s Day coverage for all U.S.-based customers to keep staffing smooth and disruption-free. Partners: please implement the steps below as soon as possible to ensure AI Employees don’t book calls or reservations when teams aren’t available.
Confirm holiday hours (customer-facing confirmation)
Confirm with your customers the working hours for these dates:
Thanksgiving Day: Thursday, November 27, 2025
Christmas Day: Thursday, December 25, 2025
New Year’s Day: Thursday, January 1, 2026
Update the Working Hours attribute
Where to edit:
Portal:
Settings→ search for Working Hours (Idn:project_business_working_hours)Builder:
Attributes→ search for Working Hours (Idn:project_business_working_hours)
Template to paste:
Working days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Nonworking days: None
Working hours:
1) Monday: open from 7 AM to 11 PM
2) Tuesday: open from 7 AM to 11 PM
3) Wednesday: open from 7 AM to 11 PM
4) Thursday: open from 7 AM to 11 PM
5) Friday: open from 7 AM to 11 PM
6) Saturday: open from 7 AM to 10 PM
7) Sunday: open from 7 AM to 10 PM
Holiday working hours:
- Thanksgiving Day (4th Thursday in November): [open from __ to __ | closed]
- Christmas Day (December 25): [open from __ to __ | closed]
- New Year's Day (January 1): [open from __ to __ | closed]
Example final value (replace with each customer’s confirmed hours):
Working days: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday
Nonworking days: None Working hours:
1) Monday: open from 7 AM to 11 PM
2) Tuesday: open from 7 AM to 11 PM
3) Wednesday: open from 7 AM to 11 PM
4) Thursday: open from 7 AM to 11 PM
5) Friday: open from 7 AM to 11 PM
6) Saturday: open from 7 AM to 10 PM
7) Sunday: open from 7 AM to 10 PM
Holiday working hours:
- Thanksgiving Day (4th Thursday in November): open from 1 PM to 5 PM
- Christmas Day (December 25): closed
- New Year's Day (January 1): open from 9 AM to 1 PM
What to do next
Please ensure these working hours are added to your customers’ accounts to prevent the AI Employee from booking calls or making reservations on days when no one will be available.