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This guide explains how to configure the primary and additional languages for your AI Employee. By setting these language fields, you control which language your agent uses to greet and respond to customers.

In the Portal, go to Settings &gt; Agent tab.

In the <code>project_business_language_primary</code> attribute, select the main language your customers use to communicate with your business.

Click Save &amp; Publish All Changes.

1. In the Portal, go to Settings &gt; Agent tab.
2. In the <code>project_business_language_primary</code> attribute, select the main language your customers use to communicate with your business.
3. Click Save &amp; Publish All Changes.

If customers communicate in multiple languages when speaking to the AI Employee, specify them in the <code>project_business_language_additional</code> attribute. For example, if the primary language is English, but the business also serves Spanish and French-speaking customers, enter <code>Spanish</code> and <code>French</code>.

In the Portal, go to Settings &gt; Agent tabs.

In the <code>project_representative_agent_voice_greeting_phrase</code> and <code>project_representative_agent_chat_greeting_phrase</code> attributes, change the greeting phrase texts to the primary language you set in <code>project_business_language_primary</code>. For example, if you set the primary language to German, change your greeting phrase text to German.

Click Save &amp; Publish All Changes.

1. In the Portal, go to Settings &gt; Agent tabs. 
2. In the <code>project_representative_agent_voice_greeting_phrase</code> and <code>project_representative_agent_chat_greeting_phrase</code> attributes, change the greeting phrase texts to the primary language you set in <code>project_business_language_primary</code>. For example, if you set the primary language to German, change your greeting phrase text to German. 
3. Click Save &amp; Publish All Changes.

Start a test call with the AI Employee and confirm the responses are in your chosen language. Ask “Can you switch to English?” (or another language) to verify the on-request language switch behavior.

Change the language of your AI Employee

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Language	BCP-47 code
Arabic (Generic)	ar-XA
Bengali (India)	bn-IN
Danish (Denmark)	da-DK
Dutch (Belgium)	nl-BE
Dutch (Netherlands)	nl-NL
English (Australia)	en-AU
English (India)	en-IN
English (United Kingdom)	en-GB
English (United States)	en-US
Finnish (Finland)	fi-FI
French (Canada)	fr-CA
French (France)	fr-FR
German (Germany)	de-DE
Gujarati (India)	gu-IN
Hindi (India)	hi-IN
Indonesian (Indonesia)	id-ID
Italian (Italy)	it-IT
Japanese (Japan)	ja-JP
Kannada (India)	kn-IN
Korean (South Korea)	ko-KR
Malayalam (India)	ml-IN
Mandarin Chinese (China)	cmn-CN
Marathi (India)	mr-IN
Norwegian Bokmål (Norway)	nb-NO
Polish (Poland)	pl-PL
Portuguese (Brazil)	pt-BR
Russian (Russia)	ru-RU
Spanish (Spain)	es-ES
Spanish (United States)	es-US
Swahili (Kenya)	sw-KE
Swedish (Sweden)	sv-SE
Tamil (India)	ta-IN
Telugu (India)	te-IN
Thai (Thailand)	th-TH
Turkish (Turkey)	tr-TR
Ukrainian (Ukraine)	uk-UA
Urdu (India)	ur-IN
Vietnamese (Vietnam)	vi-VN

Change the language of your AI Employee

Set the primary language

Change the language of greeting phrases

Supported languages

Test the change