Newo.ai

Configuring the AI Employee's identity, knowledge, and communication style.

Agent Persona

Add text to your AI Employee's knowledge base in bulk, and verify it was indexed correctly.

Append text to RAG knowledge base

Pull text from external websites into your AI Employee's knowledge base and confirm it was added.

Append website text to RAG knowledge base

Add topics to the Active Knowledge Base so your AI Employee can search and retrieve the right facts.

Manually add context to your AI Employee

Knowledge Base

Set tone and speaking style separately for chat and voice so your AI Employee suits each channel.

Configure AI Employee speaking tone/style

Set different greetings for returning callers based on how recently they last called.

Returning caller greetings

Improve transcription quality for a multilingual AI Employee that struggles to understand callers.

Multilingual improvement

Use IPA notation to fix how your AI Employee pronounces names, brands, and unusual words.

Controlling pronunciation with IPA

Preview the available voices and change the one your AI Employee speaks with.

Change the voice of your AI Employee

Set the first thing callers hear when your AI Employee answers the phone.

Configure the inbound greeting phrase

Add a disclaimer spoken before the greeting on every inbound call, for legal or emergency notices.

Configure the voice disclaimer phrase

Specify exact digit grouping and letter spelling so your AI Employee reads policy, account, and order numbers correctly.

Improve number pronunciation in voice calls

Voice and Speech

Rename your AI Employee and find the other settings that need updating to match.

Change the AI Employee name

Set the grammatical gender your AI Employee uses in languages that inflect verbs and adjectives.

Set the agent gender preference

Set the job title your AI Employee uses, such as Receptionist or Sales Associate.

Set the AI Employee title

Identity

Create a custom design with text, images, and links

Platform

Contact Centers

About

Voice AI Employee

Dental & Orthodontics

Compliance

Integrations

Restaurants

Partners

Pricing

Healthcare

News

Financial Services

Insights

Home Services

PRODUCT

INDUSTRIES

COMPANY

Community

Academy

Developer

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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