Newo.ai

This guide explains how you can configure and publish the Newo Chat on your website. By enabling the connector and embedding the widget script, you allow your AI Employee to engage with visitors via text chat.

The <code>newo_chat</code> connector enables your AI Employee to communicate through a web chat interface. If the connector status is <code>Stopped</code>, you must enable it before proceeding.

Navigate to Integrations in the left-side panel on the Builder.

Click the three dots icon next to the <code>newo_chat</code> connector.

Confirm the status changes to <code>Running</code>.

1. Navigate to Integrations in the left-side panel on the Builder.
2. Click the three dots icon next to the <code>newo_chat</code> connector.
3. Select Run.
4. Confirm the status changes to <code>Running</code>.

You can customize the appearance and behavior of the chat widget to match your brand.

Update the parameters defined in the table below.

1. Click the three dots icon next to the <code>newo_chat</code> connector.
2. Select Edit Settings.
3. Update the parameters defined in the table below.

Ensure you click Save after making any changes to these settings.

Once your settings are configured, you must embed the generated script into your website's HTML.

Verify the <code>Client Website Base URL</code> matches your live website domain (e.g., <code>https://example.com</code>).

Copy the content of the <code>Widget Script</code> field to your clipboard.

Paste the script into your website's HTML immediately before the closing <code>&lt;/body&gt;</code> tag. For example:

&lt;body&gt; ... [Paste widget script here] &lt;/body&gt;

Click Save on the connector settings.

Verify the Newo Chat widget appears in the bottom-right corner of your site.

1. Click the three dots icon next to the <code>newo_chat</code> connector.
2. Select Edit Settings.
3. Verify the <code>Client Website Base URL</code> matches your live website domain (e.g., <code>https://example.com</code>).
4. Copy the content of the <code>Widget Script</code> field to your clipboard.
5. Paste the script into your website's HTML immediately before the closing <code>&lt;/body&gt;</code> tag. For example:
 &lt;body&gt; ... [Paste widget script here] &lt;/body&gt;
6. Click Save on the connector settings.
7. Publish your website changes.
8. Verify the Newo Chat widget appears in the bottom-right corner of your site.

Newo Chat (Live)

Community

Academy

Developer Hub

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Parameter	Description	Example value
`Agent Name`	Displayed at the top of the web chat window.	Support Agent
`Agent Picture URL`	Optional. A publicly available URL for the Digital Employee's avatar. Leave empty for the default picture.	https://example.com/image.png
`Auto Open After`	Determines when the chat opens automatically. -1: Never opens automatically. 0: Opens immediately on page load. >0: Opens after `N` seconds.	5 (chat opens after 5 seconds)
`Bubble Text`	Text displayed in a bubble before the chat window opens.	Chat with us!
`Client Secret`	Read-only. Generated automatically after running the connector. Used for widget authentication.	(Auto-generated)
`Client Website Base URL`	Required. The base domain where the chat will be added. Must include `https://`.	https://www.mysite.com
`Color`	The HEX color code for the chat icon on your website.	#FFFFFF
`Greeting Phrase`	The welcome message displayed to the user.	Hello, how can I help?
`Icon Position X`	Shifts the icon horizontally (in pixels) from the bottom-right corner.	20
`Icon Position Y`	Shifts the icon vertically (in pixels) from the bottom-right corner.	20
`Show-case Status`	Required. Set to `Disabled` for live websites. Only enable this when demoing the agent.	Disabled
`Widget Script`	Read-only. The HTML code required to add the widget to your site.	(Auto-generated)

Newo Chat (Live)

Enabling the Newo Chat connector

Configuring connector settings

Adding the code to a website