This guide explains how to change the phone number or area code assigned to an AI Employee. You'll update customer attributes in the Builder, remove existing voice connectors, and reinitialize the account.
🗒️ NOTE
This process deletes the existing phone number and provisions a new one with the specified area code. The AI Employee will be temporarily unavailable during reinitialization.
Locate the phone attribute
Open the Builder.
Navigate to the Attributes for the left side navigation.
Click Show Hidden to display all attributes.
Search for
agent_creator_voice_channel_phone.
Update the phone configuration
The next steps depend on whether the agent_creator_voice_channel_phone attribute exists.
If the attribute exists
Update the value with your desired area codes. For the
country_code, use the respective alpha-2 code.{'area_code': '470', 'country_code': 'US', 'fallback_area_code': '404'}Click Save.
If the attribute does not exist
Create the agent_creator_voice_channel_phone attribute with the configuration above, or set these three attributes individually:
project_representative_agent_voice_phone_area_codeproject_representative_agent_voice_phone_fallback_area_codeproject_representative_agent_voice_phone_alpha2_code
🗒️ NOTE
For countries outside the US, Canada, and Australia, specifying area_code and fallback_area_code is not required.
Reset and reinitialize
Locate the
project_attributes_private_account_initialized_first_timeattribute.Change its value to
False.Click Save.
Navigate to the Integrations page.
Delete the following connectors:
Newo Voice (
newo_voice_connector)Twilio Messenger (
sms_connector)
Click Publish All to trigger the reinitialization process.
The system provisions a new phone number using the area code you specified. If that area code is unavailable, the fallback area code is used instead.