The Agent Tone of Voice and Style attribute tells the AI how to communicate. You can define tone (e.g., friendly, professional, energetic) and optionally include an accent for voice interactions.
Note
Accent behavior in voice depends on the selected voice’s capabilities. If a specific accent is not supported by the voice, results may vary.
Add or update the accent
In the Portal, go to Settings.
Use the search field to find the Agent Tone of Voice and Style attribute.
Enter your desired style and accent text (see Recommended phrasing).
Click Save and Apply.
Recommended phrasing (copy-ready templates)
For the Agent Tone of Voice and Style attribute, use concise, explicit wording. Keep the structure [tone + pace + language], then [accent (optional)].
Base (no accent)
Friendly professional, super welcoming. Speak energetic and fast. Your main language is English.
Add an Australian accent
Friendly professional, super welcoming. Speak energetic and fast. Your main language is English, but you speak with an Australian accent.
Other examples (adjust as needed)
Friendly professional, super welcoming. Speak energetic and fast. Your main language is English, but you speak with a British accent.
Friendly professional, super welcoming. Speak energetic and fast. Your main language is English, but you speak with a US accent.
Warm and reassuring, professional. Maintain a steady, moderate pace. Your main language is English, but you speak with a British accent.
Friendly professional, super welcoming. Speak energetic and fast. Your main language is English, but you speak with an Australian accent.
Calm, precise, and empathetic. Maintain a moderate pace. Your main language is English, but you speak with a South African accent.
Confident and persuasive, yet respectful. Speak briskly. Your main language is English, but you speak with a US accent.
Test the result
Chat: Start a new conversation and review wording, pacing cues (shorter sentences, upbeat phrasing), and overall tone.
Voice: Place a test call and confirm the accent is perceptible and appropriate for your audience.