Flow (Scenario)
A Flow defines the interaction process an AI Employee follows when engaging with a person over any channel (voice, phone, chat, email, etc.).
Core elements include:
Skills : The logic loci where you specify what the AI Employee should do.
State : Service that stores and shares parameters across the current Flow instance; enables Skills to exchange data.
Employee Persona : The identity/profile of the AI Employee. Each Flow uses exactly one persona.
Flow Instance : The set of objects representing one interaction session between an AI Employee and a user.