Call forwarding
This guide walks through enabling a seamless hand-off after two rings so that your AI Employee answers on the third ring without losing callers.
How it works
Your phone rings twice (≈ 10 seconds).
If unanswered, the call is automatically forwarded to an AI Agent.
The AI Employee answers on the third ring and handles the caller.
Before you start
Requirement | Why it matters |
AI Employee number | Used in all forwarding scenarios. |
A mobile plan that supports call-forwarding codes | Most carriers allow these commands. |
GSM networks (T-Mobile, AT&T, Mint, US Mobile, Google Fi, etc.)
Action | Dial Code | Example |
To active delayed forwarding (*10 sec) | 61*ASSISTANT_NUMBER10# → Press Call | 61*+1555123456710# → Press Call |
To disable delayed forwarding | ##61# → Press Call | N/A |
To check the current status | *#61# → Press Call | N/A |
To reset all forwarding settings | ##002# → Press Call | N/A |
Valid delay options: 5, 10, 15 seconds
Verizon (CDMA network)
Verizon does not support delayed forwarding via dial codes. Choose one option below.
Option A – Immediate forwarding
Action | Dial Code | Example |
To activate | *72ASSISTANT_NUMBER → Press Call | *72+15551234567 → Press Call |
To disable | *73 → Press Call | N/A |
Option B – Delayed forwarding in Verizon
Sign in to your My Verizon account.
Navigate to Call Forwarding.
Set up forwarding to the AI Employee number if there is no answer after 10 seconds, or call Verizon at +1 (800) 922-0204 for support.
Testing your setup
Use another phone to call your number.
Let it ring twice.
Confirm that your AI Employee answers the third ring.
If your AI Employee does not answer, verify that:
The correct AI Employee number was entered.
The delay is set to 10s (or your chosen interval).
Forwarding is still active (*#61# for GSM).
Troubleshooting
Symptom | Possible Cause | Fix |
Calls never forward | Forwarding not activated | Redial the code. |
Forwarding is instant (no rings) | Immediate forwarding code used | Cancel (##61# or *73 depending on your network), then set delayed forwarding. |
"Connection problem or invalid MMI code" message | Carrier does not support dial code | Configure forwarding in the carrier's app or web portal. |