ManyChat WhatsApp session summaries
Added the ability to send session summaries via WhatsApp instead of SMS or email for ManyChat users. Set project_attributes_setting_manychat_use_whatsapp_to_send_information to enable WhatsApp delivery (enabling this disables SMS), and configure project_attributes_setting_manychat_whatsapp_report_criteria_template to define the report template and criteria for WhatsApp messages based on intent type, working hours, and more.
🗒️ NOTE
WhatsApp must be connected in ManyChat before enabling this feature.
Outbound voicemail detection enabled by default
Voicemail detection is now enabled for all outbound calls by default, even if project_attributes_setting_check_spam_or_voicemail is set to False. Inbound calls continue to respect the global setting.
SMS provider selection
Added a new attribute project_attributes_setting_sms_provider to specify the service provider for sending SMS messages. Available options:
Value | Description |
| Send SMS via Twilio Messenger (default). |
| Send SMS via Voice SIP integration. |
| Send SMS via SMS service. |