March 2026
2026-03-11: Created Set the AI Employee title guide documenting the Agent Title attribute and where the title appears.
2026-03-11: Created Test and validate telephony setup guide covering inbound and outbound voice and SMS validation tests, platform checks, and a troubleshooting reference for common failures.
2026-03-11: Created Set up telephony with a third-party SIP provider guide covering provider compatibility requirements, SIP credential collection, and voice and SMS connector configuration for providers such as Wavix and Zadarma.
2026-03-11: Created Configure the Telnyx connector guide explaining how to link a Telnyx phone number to a Newo AI Employee's voice and SMS connectors.
2026-03-11: Created Configure the Twilio connector guide explaining how to link a Twilio phone number to a Newo AI Employee's voice connector and request SMS activation.
2026-03-11: Created Purchase a phone number via Telnyx guide covering number search, cart configuration, requirements group assignment, and order status monitoring.
2026-03-11: Created Purchase a phone number via Twilio guide covering number search, regulatory bundle and address assignment, and purchase confirmation.
2026-03-11: Created Telephony setup overview guide documenting the end-to-end four-step setup process and sequential article paths for Twilio, Telnyx, and third-party SIP providers.
2026-03-11: Created View the AI Employee's assigned phone number guide explaining the read-only Agent Phone Number attribute and its role in voice routing.
2026-03-11: Created Configure pricing disclosure behavior guide explaining how to add explicit pricing instructions to the AI Employee.
2026-03-10: Updated Configure email messaging to users article with correct attribute IDNs and reformatted to match SMS article structure.
2026-03-10: Created Configure session-ended reports guide covering report content, routing and criteria, and optional transcript and UTM tag settings.
2026-03-10: Added cross-reference to Configure session-ended reports in the Configure essential attributes article.
2026-03-06: Added greeting phrase code example and best-practice tip to the Configure the outbound caller article.
2026-03-06: Added CSV comma-escaping guidance and a quoted-field example to the Outbound SMS via CSV list article.
2026-03-02: Created Assessor overview article documenting the client-server architecture, supported channels, test scenario generation, and assessment scoring.
2026-03-02: Created Test web chat agents with Assessor guide covering the AssessorChatFlow, prerequisites, assessment flow details, and differences from voice testing.
February 2026
2026-02-06: Reorganized documentation structure, removed draft/internal directories, updated articles, and added new sections.
2026-02-08: Updated callout reference with correct Intercom HTML format and added skill configuration.
2026-02-08: Removed unused images from articles and deleted orphaned assets.
2026-02-08: Fixed callout fences and callout formatting across 34 articles.
2026-02-09: Updated GoHighLevel integration article with comprehensive configuration guide.
2026-02-11: Fixed callout formatting violations across 11 articles.
2026-02-11: Added
[Draft]filename convention to skip publishing articles as live.2026-02-12: Created documentation for customer organization management.
2026-02-12: Updated My Customer Organization article to move Session Count from default columns to optional columns.
2026-02-12: Removed Unversioned changes link from NAF Changelog v3.4.0, v3.5.0, and v3.6.0.
2026-02-12: Added NAF Changelog v3.7.0 entries for ManyChat WhatsApp session summaries, outbound voicemail detection, and SMS provider selection.
2026-02-12: Created NAF Changelog v3.8.0 with enhanced waiting mode and pricing disclosure control entries.
2026-02-13: Updated Create an AI Employee using the 1-Click Builder guide with clearer structure and partner-focused workflow.
2026-02-13: Created Partner organization identifiers article documenting partner IDN fields in the 1-Click Builder.
2026-02-13: Renamed Sessions article to Builder - Sessions and added cross-reference to the Portal version.
2026-02-13: Created Portal - Sessions article documenting the Customer Portal Sessions page columns, filters, and export feature.
2026-02-13: Created guide for using code phrases and critical steps to trigger backend tools in scenarios.
2026-02-16: Created industry-specific attribute reference articles for Beauty, Catering, Cleaning, Dental, Home Services, Hospitality, Restaurant, Sales, and Technology industries.
2026-02-16: Updated Conversation Score article with corrected calculation method based on average CSS across assessed sessions.
2026-02-16: Updated Lead Success Score (LSS) article with detailed human vs auto assessment logic and improved example.
2026-02-16: Updated Troubleshooting articles for Intent Types, attributes, and code-phrases with revised titles and improved content.
2026-02-19: Created guide for changing the AI Employee name and updating greeting phrases after renaming.
2026-02-19: Created guide for adding a business description to the AI Employee.
2026-02-19: Created guide for configuring working hours for business availability.
2026-02-19: Created guide for adding holidays and modified hours to the Working Hours attribute.
2026-02-19: Created guide for adding accepted payment methods to the AI Employee.
2026-02-19: Created guide for configuring primary and additional language settings with multilingual switching behavior.
2026-02-19: Removed deprecated Change the language of your AI Employee article, replaced by Configure language settings.
2026-02-19: Created guide for changing the business address and service area configuration.
2026-02-19: Created guide for configuring billing manager name, phone number, and email attributes.
2026-02-19: Created guide for changing the business timezone and understanding its impact on scheduling and call routing.
2026-02-23: Updated Manage agents and payment links with agent initialization steps, 1-Click Builder reference for agent creation, and expanded payment link instructions.
2026-02-24: Created Telegram integration guide for connecting a Telegram bot to an AI Employee.
2026-02-25: Updated GoHighLevel integration with Marketplace install flow, global settings, common misconfigurations, and pre-launch checklist.
2026-02-25: Created GoHighLevel settings reference with complete attribute documentation for all
ghl_*settings.2026-02-25: Created GoHighLevel workflow automation guide covering GHL Workflow Actions, call status sync, and the Infinite Loop speed-to-lead strategy.
2026-02-25: Created GoHighLevel use cases and scenarios article with 10 ready-to-deploy scenarios and 15 use case summaries.
2026-02-25: Created GoHighLevel FAQ covering booking, calls, billing, AI capabilities, and troubleshooting.
2026-02-25: Updated Configure outbound voicemail detection with call screening, busy announcement detection, and two-pass confirmation system documentation.
2026-02-25: Updated Outbound calling via CSV list with corrected column name references.
2026-02-25: Created Outbound SMS via CSV list guide for launching automated SMS batches from the Widgets page.
2026-02-25: Created Configure WhatsApp reports for ManyChat guide for routing post-conversation reports via WhatsApp.
2026-02-27: Published Business industry attribute, Change the business name, Change the business phone number, Change the business website link, and Configure common phone numbers guides.
2026-02-27: Created Builder overview article documenting sidebar navigation, Flow Designer entry point, and Logs Panel.
2026-02-27: Updated Builder - Projects from a creation-only guide to a full page reference covering all form fields, project detail page with Agents and Libraries tabs, and the Publish button.
2026-02-27: Created Builder - Sandbox article documenting the embedded testing panel, agent and user persona configuration, and the testing workflow.
2026-02-27: Created Builder - AKB article covering knowledge base topic management, fuzzy search, JSON and text file imports, and export.
2026-02-27: Created Builder - Conversations article covering the three-panel layout, persona list, chronicle message thread, and filter controls.
2026-02-27: Created Builder - Personas article documenting persona management, actors, and the relationship between personas and agents.
2026-02-27: Created Builder - Attributes article covering Customer, Personas, and Projects attribute sections, value types, and group navigation.
2026-02-27: Updated Builder - Sessions with corrected Date/Time column, channel filter values, session length categories, date range presets, and export workflow.
January 2026
2026-01-12: Created guide for creating a new project.
2026-01-13: Created guide to create a partner account for linking customers.
2026-01-14: Updated knowledge base structure for easier topic categorization.
2026-01-15: Updated manual AKB context topic to include a reference to the newer automatic AKB append feature.
2026-01-15: Created AKB text and website append feature documentation.
2026-01-15: Created documentation for returning caller greeting customization.
2026-01-15: Created documentation for outbound voicemail detection behavior.
2026-01-19: Updated roles and permissions documentation with the latest roles.
2026-01-19: Updated multi-location documentation to include new examples for booking flows.
2026-01-19: Remove the delay tasks feature in outbound documentation as it is no longer supported.
2026-01-20: Create guide for Clover integration.
2026-01-21: Created guide for Kommo integration.
2026-01-22: Added guide for creating and updating projects in the Builder.
2026-01-22: Created documentation for ZIP code validation.
2026-01-22: Created documentation for chat message formatting style.
2026-01-22: Created documentation for technical owner alerts.
2026-01-22: Created documentation for outbound caller via a CSV.
2026-01-26: Created Yelp reservation documentation.
2026-01-27: Added instructions for linking customer agents to the Partner Portal.
2026-01-27: Created documentation to cancel a subscription.
December 2025
2025-12-15: Created guide for agent creation and payment link management.
2025-12-19: (Developers only) Created documentation for event subscription interrupt modes and action handling.
2025-12-19: Created documentation for call transfer attributes.
2025-12-21: Created SMS to user attributes documentation.
2025-12-22: Created email to user attributes documentation.
2025-12-22: Updated Cal.com integration documentation.
2025-12-29: Updated Lead Nurture docs to include more examples and configuration steps.
2025-12-29: Updated NAF available tooling to include the latest developments.
2025-12-29: Included a new section in the Phonetic article to point to the visible attribute.