The Assessor module has been re-engineered with a client-server architecture. The new assessor_server component manages phone number pooling, test queue orchestration, and resource allocation, enabling partners to run significantly more assessments in parallel. The Assessor Client handles test scenario generation and conversation evaluation, while the Server coordinates Twilio resources and prevents bottlenecks during large-scale test runs. Read more >

Assessor now supports end-to-end automated evaluation of web chat agents through the new AssessorChatFlow. Partners can run structured test scenarios against text-based chat agents — verifying responses, conversation flows, and business logic — alongside existing voice testing capabilities. The chat flow role-plays as a customer, generates realistic conversation topics from the agent's Intent Type Map, and scores performance on step completion and CTA achievement. Read more >