The Agent Phone Number attribute stores the phone number assigned to your AI Employee's inbound voice channel. This guide explains where to find this number and what it is used for.
This is stored in the project_representative_agent_voice_phone_number attribute.
❗❗ IMPORTANT
This field is read-only. Do not edit it. The phone number is provisioned during setup. Changing this value manually can break inbound call routing.
Where to find the assigned phone number
In the Portal, go to Settings > Agent tab.
Locate the Agent Phone Number (AI Phone) attribute (
project_representative_agent_voice_phone_number).
The value displayed is the phone number assigned to this AI Employee for inbound voice calls.
What this number is used for
Inbound call routing — Calls made to this number are routed directly to the AI Employee.
Assessor call testing — The Assessor uses this number as the target when running automated voice test scenarios.
Caller ID reference — This number identifies the AI Employee's voice line in telephony configurations.
Managing the phone number
To change the phone number assigned to an AI Employee, see Change an AI Employee's phone number and country code.
For information on how calls are routed after they reach this number, see Call forwarding and Configure call transfers.