Newo.ai

Set up inbound and outbound call flows and manage your underlying voice infrastructure.

Telephony and Routing

Control when and how your AI Employee hands a call to a human, in and out of working hours.

Configure call transfers

Route unanswered mobile calls to your AI Employee, with the dial codes for GSM carriers and Verizon.

Call forwarding

Set the number that takes inbound calls directly when your AI Employee is in bypass mode.

Configure the bypass phone number

Inbound

Set up a Google Sheet linked to your AI Employee so you can run outbound call tests.

Set up a Google Sheet for outbound call testing

Control what your AI Employee does when it reaches voicemail or a call screening gatekeeper.

Configure outbound voicemail and call screening detection

Trigger and monitor outbound test calls from a linked Google Sheet.

Run outbound caller tests from a Google Sheet

Call website visitors back within seconds of them submitting a form.

Instant callback

Set up the outbound project, tune the call attributes, and launch outbound calls from the platform.

Configure the outbound caller

Launch batches of outbound calls by adding a CSV on the Workflow Builder page.

Outbound calling via CSV list

Launch batches of outbound SMS by adding a CSV on the Workflow Builder page.

Outbound SMS via CSV list

Outbound

Change the phone number or area code assigned to an AI Employee.

Change an AI Employee's phone number and country code

Add SIP credentials to Newo Voice so your AI Employee can use your own telephony provider.

Connect a SIP provider

Connect a Telnyx number so your AI Employee can take calls and send and receive SMS.

Configure the Telnyx connector

Connect a Twilio number for inbound voice and request SMS activation to go live.

Configure the Twilio connector

Search available numbers and buy one on the Newo Telnyx account, ready to assign to an agent.

Purchase a phone number via Telnyx

Pick a country and area code and buy a Twilio number on the Newo account, ready to assign to an agent.

Purchase a phone number via Twilio

Give your AI Employee a working number in a country neither Twilio nor Telnyx covers.

Set up telephony with a third-party SIP provider

Follow the four steps that get an AI Employee onto the phone, from picking a provider to testing.

Telephony setup overview

Confirm inbound and outbound voice and SMS all work after connecting your provider.

Test and validate telephony setup

Find the phone number assigned to your AI Employee's inbound voice line.

View the AI Employee's assigned phone number

Infrastructure

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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