Skip to main content

ASR formula and example

Updated over a week ago

Additional Secured Revenue (ASR) estimates how much extra revenue the business earns only because the AI Employee handled a session. It is calculated per session and then summed for any reporting period.

Formula

ASR = [Lead Value] 
Γ— [Is Opportunity] (1 if "True", 0 if "False")
Γ— [Conversion Ratio]
Γ— [Agent Success Factor] (1 if "Yes-A" or "Yes-B, 0 if "No")
Γ— [Recognition]

Only sessions with Is Test = false are counted.

Worked example

The below scenario relates to a restaurant industry AI Employee:

Scenario

Key Facts

Session ASR

Example 1 - Non-working hours call

  • Party of 4, average check $65. Lead Value = 4 x $65 = $260

  • Is Opportunity = 1

  • Conversion Ratio = 90% (10% no-show)

  • Agent Success Factor = 1 (Yes-A)

  • Recognition = 100% (no staff available after hours)

ASR = $260 x 1 x 0.9 x 1 x 1.0 = $234

Example 2 - Business hours call

  • Same Lead Value = $260

  • Is Opportunity = 1

  • Same Conversion Ratio = 90%

  • Agent Success Factor = 1 (Yes-A)

  • Owner estimates 30% of calls are missed without AI. Recognition = 30%

ASR = $260 x 1 x 0.9 x 1 x 0.3 = $70.20

Did this answer your question?