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ASR formula and example

Updated over 3 weeks ago

ASR formula and example

Additional Secured Revenue (ASR) estimates how much extra revenue the business earns only because the AI Employee handled a session. It is calculated per session and then summed for any reporting period.

Formula

ASR = [Lead Value]   
      × [Is Opportunity]         (1 if "True", 0 if "False")  
      × [Conversion Ratio]   
      × [Agent Success Factor]   (1 if "Yes-A" or "Yes-B, 0 if "No")  
      × [Recognition]

Only sessions with Is Test = false are counted.

Worked example

The below scenario relates to a restaurant industry AI Employee:

Scenario

Key Facts

Session ASR

Example 1 - Non-working hours call

  • Party of 4, average check $65. Lead Value = 4 x $65 = $260

  • Is Opportunity = 1

  • Conversion Ratio = 90% (10% no-show)

  • Agent Success Factor = 1 (Yes-A)

  • Recognition = 100% (no staff available after hours)

| ASR = $260 x 1 x 0.9 x 1 x 1.0 = **$234**
Example 2 - Business hours call|

  • Same Lead Value = $260

  • Is Opportunity = 1

  • Same Conversion Ratio = 90%

  • Agent Success Factor = 1 (Yes-A)

  • Owner estimates 30% of calls are missed without AI. Recognition = 30%

| ASR = $260 x 1 x 0.9 x 1 x 0.3 = **$70.20**

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