This guide explains how Partners should configure the business name and Google Maps availability check URL for hospitality AI Employees. These settings ensure accurate availability lookups when guests inquire about room bookings.
Hospitality AI Employees use two key attributes to check room availability on Google:
Attribute Idn | Purpose | Location |
| Identifies your customer's business for availability checks | Portal > Settings > Business tab |
| Provides a direct Google Maps link when the business name alone may cause matching issues | Portal > Settings > Agent Behavior tab |
When a guest asks about availability, the AI Employee searches Google using the business name. If the name is common or could match multiple locations, the Google Maps URL ensures the correct business is identified.
Configure the business name
The project_business_name attribute serves two purposes: it identifies the business for Google availability checks and appears in email headers, SMS messages, and signatures.
Go to Portal > Settings.
Select the Business tab.
Enter the business name in the
project_business_nameattribute. Include the location if the business has multiple branches. For example:Bevri - Palo Alto.Click Save.
‼️ IMPORTANT
The business name must be unique on Google Maps. If multiple businesses share the same name, configure the project_attributes_setting_booking_check_availability_url attribute to guarantee correct matching.
Configure the availability check URL
The project_attributes_setting_booking_check_availability_url attribute provides a direct link to the business's Google Maps listing. This ensures accurate matching when the business name alone is insufficient.
When to use this setting:
The business name is shared by multiple hotels or locations.
Google might incorrectly match the business based on name alone.
🗒️ NOTE
If the business name is unique and spelled exactly as it appears on Google Maps, this field can be left empty.
Obtain the Google Maps URL
Open Google Maps.
Search for the business and select it from the results.
Verify the listing shows the Check availability button.
Click Share and copy the link. Example URL:
https://maps.app.goo.gl/e14ZDSGkr3ps534x7Add this link to the
project_attributes_setting_booking_check_availability_urlattribute.Click Save.
Example configuration
Scenario: A Partner is setting up an AI Employee for "Harbor View Hotel" in San Diego. There are three hotels with similar names in the area, which could lead to incorrect matches.
Configuration:
Attribute | Value |
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With both attributes configured, the AI Employee uses the direct Google Maps link to verify availability, eliminating any risk of matching a competing hotel.