The Vibe Builder is a conversational AI interface in the Customer Portal that lets you interact directly with your AI Employee to configure and manage its behavior through natural chat. Use it to update business information, adjust conversation tone, manage booking scenarios, and more — all through a simple back-and-forth conversation.
What you can do
The Vibe Builder can help with a wide range of configuration tasks:
AI Employee settings
Update your business name, address, or operating hours
Change the AI Employee's name or personality traits
Configure how it greets users or which channels it operates on (e.g., web chat, SMS)
Enable or disable specific features like appointment booking or analytics reporting
Conversational flow design
Create a new conversation scenario from scratch — for example, a flow to handle customer support requests or collect feedback
Modify an existing flow — if the AI Employee isn't asking the right questions, you can adjust the script
Add new intents — if users are asking for something the AI Employee doesn't recognize, you can teach it to handle that topic
General knowledge
Ask questions about the Newo platform and its concepts — the Vibe Builder can search the knowledge base to answer them
If it involves changing what your AI Employee knows or how it behaves in a conversation, the Vibe Builder can likely help. It will always confirm with you before making any significant changes.
Access the Vibe Builder
Open the Customer Portal and click Vibe Builder (bot icon) in the left sidebar.
Layout
The Vibe Builder uses a two-panel layout:
Panel | Position | Contents |
Conversation area | Left | Active chat thread, message input, and agent indicators |
Session sidebar | Right | Chat session history, Start new chat, and Test your digital employee |
The session sidebar can be collapsed to icon-only mode by clicking the chevron toggle at the top of the sidebar, giving you more space for the conversation area.
Start a conversation
When you open a new session, the conversation area shows a Start conversation screen with a text input and some suggested prompts.
Click any suggestion to pre-fill the input, or type your own message and press Enter (or Shift+Enter for a new line) to send.
Manage chat sessions
Each conversation is saved as a named session in the right sidebar. Sessions are automatically named and your current session persists across page reloads so you can pick up right where you left off.
To start a new session: Click Start new chat in the session sidebar.
To switch between sessions: Click any session name in the sidebar to load that conversation.
To delete a session: Click the delete icon next to the session name, then confirm in the dialog that appears.
⚠️ CAUTION
Deleted sessions cannot be recovered.
While the agent is responding
When your AI Employee is processing a message, the input area is locked — the text field, send button, and voice button are all disabled until the response is complete.
Two indicators may appear in the conversation area during a response:
Thinking indicator: Shows when the AI Employee is reasoning through your request. Click to expand a panel showing each thinking step.
Tool indicator: Shows when the AI Employee is executing a tool or making a configuration change. Click to see which tools were invoked and their output.
Interrupt a response
You can stop the AI Employee mid-response at any time.
While the agent is typing, a Stop button appears in the input area. Click it to immediately halt the response. The chat resets so you can send a new message straight away.
Revert changes
The Vibe Builder supports two levels of undo for changes your AI Employee makes to your configuration.
Revert a tool action
Individual tool executions — such as updating a greeting or changing a scenario — can be reverted one at a time.
Find the completed task in the conversation. Completed tasks are marked with a tick-inside-a-box icon — click it to expand the tool details.
Click the undo icon next to the tool execution you want to revert.
A spinner appears while the revert is in progress. A green checkmark with the word Restored appears next to the action once it has been successfully reversed.
📝 NOTE
The tick-inside-a-box icon marks completed tool executions. Thinking steps use a light bulb icon instead.
Revert to a checkpoint
A checkpoint represents the full state of your AI Employee configuration at a specific point in the conversation. Reverting to a checkpoint rolls back all changes made after it.
In the conversation, find the assistant message that contains the checkpoint you want to restore.
Click Revert next to the Checkpoint badge.
Confirm in the dialog that appears.
🚨 WARNING
Reverting to a checkpoint restores your AI Employee to the configuration at that moment and permanently overwrites all changes made after it. This action cannot be undone.
Test your digital employee
To test your AI Employee's live conversation behavior using voice, click Test your digital employee in the session sidebar. This opens the Web Call widget and starts an audio call with your AI Employee so you can hear how it handles real conversations.