For changes that have been updated across all versions, see the Unversioned changes page.
RAG knowledge base: text append
Added the ability to incrementally append text-based information to your AI Employee's knowledge base. You can now paste text directly into the project_attributes_rag_knowledge_base_append_text attribute to generate new knowledge topics without overwriting existing data. Read more >
RAG knowledge base: website append
Introduced a new method for adding external knowledge by scraping specific websites. You can now provide URLs and extraction instructions to the project_attributes_rag_knowledge_base_append_websites attribute, allowing the agent to learn from web content asynchronously. Read more >
Returning caller greeting customization
Introduced two new attributes to customize how agents greet returning customers. You can now configure specific phrases for immediate callbacks within the same session using project_representative_agent_voice_greeting_phrase_recent_returning, and distinct greetings for later interactions using project_representative_agent_voice_greeting_phrase_later_returning. Read more >
Outbound voicemail detection behavior
Introduced a dedicated instruction attribute for handling voicemail on outbound calls. You can now configure project_representative_agent_voicemail_detection_behavior_instruction to dictate the agent's message (e.g., leaving business details) and ensure proper call termination. Read more >
Flexible ZIP code validation
Service availability checks now support multiple matching formats, including explicit lists, numeric ranges, and wildcards. A new background validation setting has also been introduced to optimize performance when managing large lists of ZIP codes. Read more >
Chat message formatting style
Added the ability to control the visual structure of AI responses using the project_representative_agent_chat_formatting_style attribute. You can now define rules for lists, markdown, and emojis to ensure brand consistency. Read more >
Technical owner alerts: error notifications
Added the ability to configure automated error notifications via the project_attributes_private_technical_owners attribute. You can now specify technical owner emails to receive real-time alerts for conversation issues, ensuring faster response times for critical errors. Read more >