Connect Telegram to your AI Employee to enable customers to message your Telegram bot and receive AI-powered responses in real time.
Prerequisites
A Telegram account (mobile, desktop, or web).
An existing AI Employee in your Newo.ai workspace.
Create a Telegram bot
Open Telegram and search for
BotFatherin the search field.Click BotFather and click Start.
Send the message
/newbot.Enter a display name for your bot (e.g.,
Mike).Enter a unique username for your bot. The username must:
Be 5–32 characters long.
End in
bot.Contain only letters, digits, and underscores.
Not start with a number.
Not contain the word
telegram(Telegram blocks this to prevent impersonation).Be globally unique across Telegram. If the username is already taken, BotFather will ask you to choose a different one.
Copy the HTTP API token to your clipboard. You can also access your bot at
t.me/[bot_username].
Create a Telegram connector
In the Builder platform, open Integrations from the left-side navigation, then click the plus icon on the Telegram Integration section.
Fill in the Title and Idn fields (
telegram_connectorfor both).Paste the HTTP API token into the Telegram API Token field.
Click Save. The connector starts automatically — its status should show as Running.
Test the integration
Open your Telegram bot and click Start. Your AI Employee should respond within a few seconds with a greeting. If you don't get a response, verify the connector status is Running in Builder > Integrations and double-check the HTTP API token.
Send a message. Your AI Employee should respond.