Newo.ai

Define how your AI agents understand intents, utilize knowledge bases, and handle specific conversational scenarios.

Agent Behavior

Find your way around the Workflow Builder and manage the conversation flows that drive your AI Employee.

Workflow Builder page navigation and functionality

Overview

Define the categories of user goals your AI Employee recognises, which drive every conversation flow.

Create a new Intent Type

Format Intent Types correctly so your AI Employee reliably recognises what a user is asking for.

Intent Type formatting

Intent Type

Trigger backend actions such as SMS and bookings by having your AI Employee say specific code phrases.

Use code phrases and critical steps to trigger tools

Write reusable procedures, the shared logic blocks your scenarios call instead of repeating steps.

Procedure formatting

Format Scenario 0, the opening flow that begins every conversation between a user and your AI Employee.

Introduction scenario formatting

Structure the conversation flows your AI Employee follows once it knows what the user wants.

Scenario formatting

Scenarios and Procedures

Automate follow-up SMS and calls to leads after a conversation ends, using a single attribute.

Lead nurture feature

Lead Nurture

Control how and when your AI Employee discusses pricing with customers.

Configure pricing disclosure behavior

Constraints

Create a custom design with text, images, and links

Platform

Contact Centers

About

Voice AI Employee

Dental & Orthodontics

Compliance

Integrations

Restaurants

Partners

Pricing

Healthcare

News

Financial Services

Insights

Home Services

PRODUCT

INDUSTRIES

COMPANY

Community

Academy

Developer

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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