The chat greeting phrase is the opening message the AI Employee sends at the start of every chat conversation, including when a visitor opens the Newo Chat widget on a website. It should introduce the AI Employee and invite the customer to engage. This guide explains how to set the first message your AI Employee sends when a customer opens a chat session.
This phrase is configured using the project_representative_agent_chat_greeting_phrase attribute.
Configure the chat greeting phrase
In the Portal, go to Settings > Agent tab.
Locate the
project_representative_agent_chat_greeting_phraseattribute.Enter the greeting text you want the AI Employee to send at the start of each chat session.
Click Save.
Example phrases
Restaurant booking:
Hi! I'm Becky. Would you like to reserve a table, or can I assist you with something else?
Service business:
Hey there! I'm Max from Apex Cleaning. Looking to book a clean or have a question? I'm here to help.
General purpose:
Hello! How can I help you today?
🗒️ NOTE
To configure the AI Employee's overall tone and communication style for chat, see Configure AI Employee speaking tone/style.