See what reached production in October 2026: new features and settings you can now control.
A new filter bar across the Portal
Filters on Customer Organizations, Partner Organizations, Contacts, Sessions and the CRM Dashboard are now one filter bar at the top of the table:
Click Filters and pick a field. Fields are listed alphabetically, and you can type to search them.
Choose a value. The table updates straight away; there is no Apply button.
Each active filter shows as a chip above the table. Click a chip to edit it, click its ✕ to remove it, or click Reset filters to clear them all.
On the CRM Dashboard you can filter by organization name, primary contact name, phone number, email, priority and assignee, including an Unassigned option for assignee.
A warmer default speaking style
The default speaking style for voice calls was rewritten. AI Employees on the default style now sound more relaxed and conversational, with a more natural rhythm and fewer filler words.
To see or change it, open Attributes, click the 2. Agent tab and find Agent Tone of Voice / Speaking Style for Voice Channels.
AI Employees with a custom speaking style are unchanged. The attribute is project_representative_agent_voice_speaking_style.
Restaurant ordering
Food Order, the module that lets an AI Employee take restaurant orders, had its largest update so far:
Order status and cancellation: when a lookup finds several orders, the AI Employee reads out each order number and status and asks which one the caller means. Before cancelling a prepaid order the restaurant has already accepted, it warns that a fee may apply and asks the caller to confirm.
Clearer ordering conversations: a dish whose options are all optional can be ordered plain, several dishes named in one sentence are all added, and payment questions are answered from the restaurant's own payment methods.
Kitchen hours: the AI Employee checks whether the kitchen can take an order before starting one, and gives the right next opening time when it can't.
Editable phrases: the phrases used to submit, look up and cancel an order are now settings you can edit.
Payment methods are now required: Food Order no longer includes built-in default payment methods. Each restaurant must have its own payment methods configured, or orders can't be submitted.
To edit the phrases, open Attributes and click the Module - Food Order tab.
Important: Check that every Food Order AI Employee has its payment methods configured. Without them, orders can't be submitted.
How AI Employees handle calls and messages
Phone numbers for SMS follow clear rules
A phone number a caller gives for a text message is now handled by fixed rules: a local number takes the AI Employee's country code, and a number given with +, 00 or a recognized prefix keeps its own country. If there is no valid number, the AI Employee holds back the booking link or confirmation and asks for the number with its country code.
Names in non-Latin scripts
The AI Employee now keeps a Latin spelling of a caller's name alongside the original and uses it in session summaries, booking requests, call records and session-ended webhooks. Returning callers are still greeted with the spelling they gave.
Smoother turn-taking and faster replies
Turn-taking on calls is steadier.
Choosing knowledge-base articles for a reply is faster, so replies arrive sooner.
Web search only when asked for
Web search is no longer added to an AI Employee's answers automatically. It's used only where a web search tool is set up explicitly.
Session reports and webhooks
Custom fields in the end-of-session report are now filled in as plain-text values and laid out as report rows.
Outbound call result webhooks include
voicemail_detected, and answered calls include a transcript.Transfer success and failure events passed to flows include the status and response returned by the transfer webhook.
Other changes
New AI Employees using the Dental industry defaults greet with "Would you like to schedule an appointment" instead of "a dental appointment", so the greeting fits other medical practices too.
Portal, Partner Portal and Builder
Redesigned Organization Details panel: an editable card with collapsible Agent Details, Team members and Performance sections. The Builder button moved to each organization's Actions menu on the Organizations page.
Delete a customer quota: partners can remove a customer quota from the Customer Quotas table. A confirmation explains that usage will no longer be limited and that an AI Employee already blocked stays blocked.
Long conversations load as you scroll: long sessions open quickly and load older messages as you scroll, with a retry option if loading fails.
Ask Vibe Mode from any attribute: each attribute on the Builder's Attributes page has an Ask Vibe Mode button, and attribute search offers the same.
Support chat: the support chat is available in the Builder and the Customer Portal for signed-in users.
Clearer blocked and restored emails: the "Agent blocked" and "Agent restored" emails name the specific reason, such as a quota, a failed payment or an expired subscription.
Billing page: updated for Pay As You Go plans.
Integrations
SevenRooms: AI Employees handle restaurants with several seating areas, offering each area and booking the one the guest picks. Guest requests are added to the reservation's internal notes, and reservations are labelled "Booked by AI Assistant". You can change the label or add tags.
Boulevard: rebuilt for salons and spas. AI Employees recognize returning clients, check live availability, book, look up, cancel and reschedule appointments, and send reminders two days ahead. Setup needs four Boulevard credentials.
Deliverect: stores register through one shared Channel Registration URL, and the Channel Link ID setting is visible and editable. Guests can look up or cancel an order using the order number they were given.
Agent Creator: restaurants set up from their website can get their table-booking link added automatically.
Telephony
Custom SIP over TCP: custom SIP connectors set to TCP now register and transfer over TCP. Other transports are rejected with a clear status.
Text from a sender name: SMS AI Employees can send from an alphanumeric sender ID without a phone number, where the number provider supports it.
Settings you can now control
Setting | Attribute | Default | What it does |
Submit order phrase |
| "I am submitting the order, give me a second..." | What the AI Employee says to submit an order. |
Look up order phrase |
| "I'm locating your placed order now." | What the AI Employee says to look up an order. |
Cancel order phrase |
| "Okay, I'm sending the cancellation request to the restaurant now, please hold on." | What the AI Employee says to cancel an order. |
SevenRooms booking label |
| Booked by AI Assistant | The source label on reservations. |
SevenRooms booking tags |
| Empty | Optional tags added to reservations the AI Employee makes. |
Deliverect Channel Link ID |
| Empty | Connects the store. Enter it before activation, then publish. |
SIP connection type |
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SMS sender ID |
| Empty | Sends SMS from a sender name instead of a number. |