Export packages your agent's Flows, Knowledge Base (AKB), and Customer Attributes into a single .zip file. Use it to back up an agent before making large changes, copy a configured agent to another account or project, or share an agent template with a partner.
Export an agent
Open the Builder and go to Settings.
Click Export.
Optionally expand Advanced settings and adjust the options (see Advanced settings below).
Click Export.
The file downloads automatically. The filename follows this pattern:
organization-{timestamp}.zip
Advanced settings
Expand Advanced settings to control what is included in the export. Both options are enabled by default.
Setting | Default | What it does |
Export AKB files | On | Includes |
Export Customer Attributes | On | Includes |
Uncheck either option if you only want to export the agent's Flows — for example, when sharing a Flow template with a partner who will supply their own knowledge base.
What's inside the ZIP
The exported archive contains the following files:
File | Contents |
| Agent Personas and their Flow configurations. |
| Skill prompt scripts for each Flow. One file per Flow skill. |
| AKB / Knowledge Base entries (included unless Export AKB files is unchecked). |
| Customer Attribute definitions in YAML format (included unless Export Customer Attributes is unchecked). |
When to export
Before risky changes — Export before making large edits to Flows or the Knowledge Base so you have a restore point.
Copy an agent to another account or project — Export from the source agent, then import into the target. See Import an agent for the matching workflow.
Share an agent template with a partner — Export the Flows (optionally without AKB or Attributes) and send the archive to a partner who can import it into their own account.