Cancel a paid subscription from the Billing page in the Portal. Cancellation stops future billing and limits your AI Employee's access immediately, so cancel only when you are ready for service to stop.
Steps to cancel your subscription
In the Portal sidebar, click Billing.
On the Subscription card, click Manage. The Manage Subscription panel opens.
In the top right of the panel, click Cancel Active Subscription.
Confirm at the Cancel active subscription? prompt by clicking Continue to cancellation.
What happens after you cancel
Cancellation takes effect immediately rather than at the end of your billing period:
Future billing stops — you are not charged again for the plan.
Your AI Employee's access is limited straight away.
Your existing configuration is kept, so you can subscribe again later without rebuilding your AI Employee.
Warning: Cancellation cannot be undone, and it is not deferred to the end of the period you have already paid for. If you only want to move to a cheaper plan, change your plan in the Manage Subscription panel instead of cancelling.
Pay As You Go free units are not granted again
The 50 free units on Pay As You Go are granted once per account, for the lifetime of that account. If you cancel and subscribe again — to Pay As You Go or to any other plan — those free units are not granted a second time.
Fully decommissioning an AI Employee
Cancelling the subscription stops service and billing, but it does not archive the account or remove the AI Employee. Archiving is a separate action taken by your partner, and the phone number is disconnected when the subscription lapses.