The Billing page in the Portal is where you see your AI Employee subscription, track how much you have used in the current cycle, and review past payments. This article explains how billing works end to end — the account states, what each part of the page means, and where to go for the details behind each section.
Account states
Your account is in one of these states:
No subscription — you have created your AI Employee but have not chosen a plan. The Billing page shows a Temporary account notice warning that the account will be suspended if no subscription is chosen, with a Select Subscription action.
Active — you are on a plan and payments are current. You are billed each cycle for your plan, plus any usage beyond your included units.
Limited or Blocked — a payment has failed and is unresolved. Your AI Employee is restricted until it is paid. See What happens if a payment fails.
On Pay As You Go you can start without a payment method — the account receives 50 free units, and a card is requested before your first billable unit. For what each plan costs, see Plans and pricing.
What the Billing page shows
The page is organized into three cards:
Subscription — your plan with its status badge, price, overage price, subscription type, and payment method, followed by a Next Billing section showing your payment date, subscription price, estimated overage amount, and estimated payment. A Manage button opens the Manage Subscription panel, where you can change plan or cancel with Cancel Active Subscription. See Plans and pricing.
Units Usage in Current Cycle — the units you have consumed this cycle, split into voice and text, with your total and any overage plotted on a graph, and your plan's included allowance shown in the subtitle. See Understand units and usage.
Payment history — every past payment with its date, amount, and status. Select a payment to see that period's usage and total billed. See Payment history.
Banners you might see
A banner at the top of the page tells you when something needs attention:
Banner | What it means | What to do |
Temporary account | No subscription has been chosen yet | Click Select Subscription and pick a plan |
Invalid payment method. | There is no usable payment method on the account | Add a card before your next charge |
Card expires soon. | Your default card is close to its expiry date | Replace it before a payment fails |
Agent limited. | A payment has failed; usage is capped per day | Update your payment method |
Agent blocked. | The payment is still unresolved; the AI Employee is unavailable | Update your payment method |
The last four all link to your payment methods. See Manage your payment methods.
Common billing tasks
Plans and pricing — what each plan costs, included units, per-unit rates, and how to start, change, or cancel a plan.
Activate your subscription — choose a plan and complete checkout.
Cancel your subscription — cancel and what happens to access afterward.
Manage your payment methods — add, replace, and set a default card.
Change your billing details — update the billing manager name, email, and phone.