The agent gender preference controls how the AI Employee forms first-person statements in languages that inflect for gender — such as verb endings and adjectives. This setting affects the AI Employee's self-references only, not how it addresses callers or customers.
This is configured using the project_representative_agent_gender attribute.
Note: This setting is unrelated to anyone's gender identity. It is a grammatical configuration that ensures the AI Employee's speech is linguistically consistent in gendered languages. When set to auto, the AI Employee uses gender-neutral constructions where the language allows.
Available values
Value | Behavior |
| Prefers gender-neutral constructions where available. Default behavior if not set. |
| Uses feminine grammatical forms in the AI Employee's self-references. |
| Uses masculine grammatical forms in the AI Employee's self-references. |
Configure the gender preference
In the Portal, go to Settings > Agent tab.
Locate the
project_representative_agent_genderattribute.Select one of the following values:
auto,female, ormale.Click Save. The Save and Cancel buttons disappear and an Apply button appears.
Click Apply. A green "Agent published successfully" message appears.
To check the change, start a test conversation in a language with grammatical gender, such as Spanish. The AI Employee uses the grammatical forms you selected when it refers to itself.
Note: For most English-language deployments, this setting has minimal impact. It is most relevant for languages with grammatical gender, such as Spanish, French, Portuguese, or Russian.