Connect a Dentrix practice to your AI Employee through Kolla so callers can check availability, book appointments, and cancel — with changes written straight into the practice's Dentrix schedule. Newo.ai supports both Dentrix Core and Dentrix Enterprise through the Kolla connector.
The full setup — Kolla portal configuration, the on-premises connector, and the kolla_* attributes in the Builder — is the same for every PMS and lives in the Kolla integration guide. This page covers only what is specific to Dentrix.
Before you begin
Read and follow the Kolla integration guide for the end-to-end setup.
Confirm the practice runs an on-premises Dentrix installation.
❗❗ IMPORTANT
The cloud edition of Dentrix cannot be reached through Kolla. Kolla reads the PMS database through connector software installed on the practice's local machine, so only on-premises Dentrix installations are supported. Confirm the practice runs an on-premises install before scoping the integration.
Dentrix-specific settings
When you create the linked account in the Kolla portal and set kolla_connector_id in the Builder, use the Dentrix connector:
Setting | Value |
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Everything else — kolla_api_token, kolla_consumer_id, provider and operatory selection, and the scheduling flow — works as described in the Kolla integration guide.
What the AI Employee can do
Through Kolla, the AI Employee can check availability, book appointments for new and existing patients, cancel appointments, and look up patients by phone number. Direct reschedule is handled by cancelling and rebooking. See Kolla integration for the complete list and the supported scheduling flow.