These attributes are unique to the Home Services industry and control geographic service area validation and background checking behavior. They appear in the Attributes tab when a customer project is set to the Home Services industry.
Knowledge base
Products & services - ZIP codes served
IDN:project_attributes_products_and_services_served_zip_codes
A JSON array containing the ZIP codes where services are available. The agent uses this list to validate service availability based on the customer's location.
ZIP codes can be specified as an explicit list, using intervals (ranges), or using wildcard patterns.
Matching rules:
Normalization: Matching is case-insensitive and ignores spaces (e.g., "sw1a 1aa" matches "SW1A1AA").
Intervals: Ranges (e.g., "94000-94999") are supported only for numeric ZIP codes. Alphanumeric ranges (e.g., UK/Canada postal codes) are not supported via intervals; use patterns or explicit lists for them.
Patterns: Use
*as a wildcard (e.g., "SW1*").
Example:
["94020", "94201", "94301-94309", "950**", "SW1A*"]
For more details, see Configure ZIP code validation for service areas.
Agent behavior
Products & services - check availability in the background
IDN:project_attributes_setting_products_and_services_background_check_availability_enabled
Controls whether requested service validation is performed in the background. This is especially useful when dealing with a large number of services to ensure more accurate availability checks.
When enabled, service validation runs in the background, reducing agent mistakes and improving user experience by ensuring accurate service availability verification.
When to use:
Your business covers many services (15 or more)
You experience issues when the agent is validating services
Products & services - check location in the background
IDN:project_attributes_setting_products_and_services_background_check_location_enabled
Controls whether ZIP code validation is performed in the background. This is especially useful when dealing with a large number of ZIP codes to ensure more accurate service availability checks.
When enabled, ZIP code validation runs in the background, reducing delays in processing customer requests and improving user experience.
When to use:
Your service area covers many ZIP codes (15 or more)
You experience issues when the agent is validating ZIP codes