These attributes are unique to the Catering industry and control business contact details, menu content, ordering rules, agent behavior, and revenue tracking. They appear in the Attributes tab when a customer project is set to the Catering industry.
Business
Email - catering
IDN:project_attributes_catering_email
The email address designated for catering inquiries.
Link (URL) - OpenTable
IDN:project_attributes_catering_opentable_url
The OpenTable URL for your catering business.
Knowledge base
Catering menu
IDN:project_attributes_catering_menu
This attribute stores the catering menu as plain text, which the system then uses for handling orders and recommendations.
To ensure the menu is properly formatted, include:
Dish name
Description (ingredients, preparation style, special features)
Category (e.g., "appetizers", "main courses", "desserts", "beverages")
Price
Example:
- **Margherita Pizza** Description: Classic Italian pizza with tomato sauce, fresh mozzarella, and basil. Category: Main Course. Price: $12.99. - **New York Cheesecake** Description: A creamy, rich cheesecake with a crunchy base. Category: Desserts. Price: $7.50.
If the menu includes this information, the system can better understand customer requests and find the right dishes during conversations.
Minimum number of days before ordering is possible
IDN:project_attributes_catering_order_minimum_days_in_advance
The minimum number of full days before the event during which you accept catering orders (excluding the order day and the event day).
For example, if today is Monday and the earliest day you accept orders for is Friday, enter 3 in this field because there are 3 full days between Monday and Friday: Tuesday, Wednesday, and Thursday.
Catering service details
IDN:project_attributes_catering_service_details
Details about the catering services you offer. The agent uses this information when answering questions about your catering capabilities.
Catering signature dishes
IDN:project_attributes_catering_signature_dishes
A list of your catering business's signature or most popular dishes highlighted for customers.
This list helps the agent quickly recommend your best and most well-known dishes. This attribute should not include the entire menu — for that, use the project_attributes_catering_menu attribute.
Include:
Dish name (e.g., "Tomahawk Steak", "Truffle Pasta")
Short description (e.g., "A juicy, bone-in steak grilled to perfection")
Dish category (e.g., main course, appetizer, dessert)
Example:
- **Tom Yum Kung** – Traditional Thai soup with shrimp, coconut milk, and aromatic spices. - **Pasta Carbonara** – Classic Italian pasta with a sauce made from eggs, Pecorino cheese, and pancetta. - **New York Cheesecake** – A creamy dessert made with rich cream cheese and a crunchy biscuit base.
Agent behavior
Catering - questions
IDN:project_attributes_catering_questions
Specify the questions the agent should ask regarding catering.
Example:
What is the address? We serve areas within 150 miles from our facility.
Reports
ASR - average bill amount for catering service per person exceeding the deposit covered number
IDN:project_attributes_catering_bill_per_person_exceeding_deposit
This setting defines the average bill amount per person and is used in ASR (Average Sales Revenue) calculations. It helps estimate revenue and track sales performance across all types of catering orders.
The value represents the average catering service bill charged per person
It is used for revenue tracking and financial forecasting
Helps calculate ASR by providing a standard reference for average bill amount per person
For example, if the value is 80, it means that on average $80 is charged per person exceeding the number of deposit-covered people for a catering service.
ASR - deposit amount for catering service
IDN:project_attributes_catering_deposit
This setting defines the deposit amount taken from the client for a catering service and is used in ASR (Average Sales Revenue) calculations.
The value represents the deposit amount for catering service for up to a defined number of people
It is used to calculate potential revenue and contributes to ASR metrics
For example, if the value is 700, it represents $700 for a set number of people.
ASR - the number of people covered by the deposit amount for catering service
IDN:project_attributes_catering_deposit_covered_number_of_people
This setting defines the number of people covered and served by the deposit amount taken for a catering service and is used in ASR (Average Sales Revenue) calculations.
The value represents the number of people served for the deposit amount. If the number of guests exceeds this number, an additional fee is charged per person.
It is used to calculate potential revenue and contributes to ASR metrics.
For example, if the value is 40, it means that 40 people are covered by the catering service for the taken deposit amount.